This past weekend I attended a wedding of a college classmate. The event was small and formal, but it provided a valuable lesson that can be carried over into the professional world. Despite the event being on the smaller side, it allowed me to network and through my conversations with other attendees, I realized that…
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Do you know what people are saying about your brand? How are you addressing consumer complaints? Do you acknowledge your mistakes or hope they get swept under the rug? I’m here to tell you that like PR – customer service is about being proactive, not reactive. We saw the mess when Dominos waited 36 hours…
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